Senior Technical Writer

  • Product Management
  • Hyderabad, Telangana, India

Senior Technical Writer

Job description


Job Summary for Senior Technical Writer

Position: 1

OpsRamp Technical Publication Team requires Senior to join the documentation team at Hyderabad, India. This role offers you the opportunity to innovate, proactively redefine customer success and positively impact technical documentation to help the organization and product. While the association can start as an experienced Senior Technical Writer, the opportunities are endless to grow as a technical writer. 



Requirements

Mandatory Skills / Qualification

  • 5-8 years experience as a technical writer in product-based software companies
  • Expertise in using GitHub for technical documentation
  • Good Working knowledge of Markdown/CSS/XML
  • Expert in Structured Writing
  • Hands on with complete documentation life cycle, including publishing and maintenance
  • Experience in writing modular and topic-based documentation
  • Experience of working in fast-paced agile environment
  • Experience on any CMS 
  • Proven experience of working independently within a team
  • Experience in planning and implementing documentation initiatives

Primary Job Responsibilities

  • Work closely with project teams to create and maintain quality documentation
  • Handle multiple tasks / features / projects simultaneously
  • Manage and plan work without much assistance
  • Address content gaps according to customer feedback
  • Help documentation team with peer reviews and other suggestions
  • Master the use of issue-tracking-tool (JIRA)
  • Use Analytics to improve customer satisfaction
  • Help in social media engagement with customers
  • Working with a global team and engage proactively with subject matter experts

 

Educational Qualification

  • Bachelor's degree in IT, computer science, or an arts or language field
  • Certificate in Technical Writing Course (Desired)