Sales and Marketing Operations Manager

  • Sales
  • San Jose, California, United States

Sales and Marketing Operations Manager

Job description

Headquartered in Silicon Valley, with offices located worldwide, OpsRamp is a modern SaaS platform company that’s just entered its next stage of growth with new investment from Morgan Stanley, HPE and Sapphire Ventures. We’re disrupting the $28 billion-dollar market of IT operations management, fundamentally changing how IT teams support the business through infrastructure management.

As one of Forbes’ Top Cloud Computing Companies to Work For, we’re working to upend the old way of discovering, monitoring, managing, and automating IT infrastructure with tomorrow’s innovations like artificial intelligence, cloud capabilities, and more. We’re building the best team of innovators, thinkers, and doers in technology to realize the future of digital operations and bring it to life. It’s truly the dawn of a new era for a major market, and we’re in the center of it. Are you ready to join the future of IT operations?


OpsRamp is looking for a Sales and Marketing Operations Manager. As a Sales and Marketing Operations Manager, you  will report to the Director of Sales Operations and will:


      Strategic Responsibilities:

  • Serve as OpsRamp’s primary Administrator for Salesforce and Marketing Automation Platform
  • Collaborate with Sales Leadership to develop and improve upon sales tools and processes and analyze sales and marketing performance
  • Work closely with Marketing demand gen team to develop processes, campaigns, and ensure tools are synced between sales and marketing systems
  • Serve as primary liaison between Marketing and Sales operations teams
  • Design, implement, and enhance systems infrastructure & business processes to support a variety of sales and marketing initiatives
  • Develop, maintain, and publish a set of core sales and marketing metrics to achieve visibility on impact from the defined programs, and drive enhancements
  • Tactical Responsibilities:

  • Work with the Director of Sales Operations to compile and verify Monthly and Quarter Business Review presentations for Sales Leaders and the executive staff
  • Verify weekly sales forecast rollups from sales reps and sales leaders
  • Assist sales reps with OpsRamp’s automated quote tool (Salesforce CPQ / SteelBrick)
  • Provide general support various sales teams and business partners in Marketing and Finance
  • Work closely with marketing demand generation team to implement, optimize, and measure programs around automation, scoring, and digital campaigns
  • Assume general administrative responsibilities for OpsRamp’s instances of and marketing automation platform (MAP) (user creation, reporting generation, security configuration, etc.)





  • Salesforce Admin certification or equivalent skill set
  • Marketing automation platforms administration experience
  • Experience with ABM and sales prospecting tools such as DiscoverOrg and Outreach
  • Strong communication and interpersonal skills
  • Expert skills in Microsoft Excel, with experience building complex end-to-end Excel models
  • Advanced skills in PowerPoint
  • BA/BS required; MBA or equivalent is preferred